Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

Welcome to Trim Glam. We are committed to providing high-quality beauty and grooming products while complying with South African consumer protection laws. Please read this Return & Refund Policy carefully before making a purchase.

1. Hygiene Products

Due to hygiene and health considerations, eyelash trimming products, eyelash scissors, trimmers, razors, tweezers, and other personal grooming items cannot be returned or exchanged once they have been opened, used, or if the hygiene seal or original packaging has been opened or damaged, unless the item is defective, damaged upon delivery, or incorrectly supplied.

This policy helps protect the health and safety of all our customers.

2. Change of Mind Returns

If you change your mind after receiving your order, Trim Glam may accept a return only if:

  • You notify us within the applicable period allowed under South African law.

  • The item is unused.

  • The item is unopened and in its original packaging.

  • All seals, labels, manuals and accessories are included.

  • The product is in a resaleable condition.

If these conditions are met:

  • The customer is responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

  • Any payment processing fees that cannot be recovered by Trim Glam may be deducted where permitted by law.

  • A reasonable handling or restocking fee may be charged where permitted by applicable legislation.

Returns that do not meet these conditions may be declined.

3. Defective, Damaged or Incorrect Products

If you receive:

  • A defective product;

  • A product damaged during delivery;

  • An incorrect product; or

  • A product that does not meet the quality standards required by South African law,

please contact Trim Glam within 48 hours of delivery by email and include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or videos showing the problem.

This reporting period allows us to investigate shipping or fulfilment issues promptly and does not limit any rights you may have under South African consumer protection legislation.

Where a product is confirmed to be defective or not of acceptable quality, you may be entitled to a repair, replacement or refund in accordance with the Consumer Protection Act.

4. Products Not Eligible for Return

Returns will not be accepted for products that have been damaged due to:

  • Misuse or abuse;

  • Improper handling or storage;

  • Accidental damage;

  • Normal wear and tear;

  • Unauthorised modifications or repairs;

  • Failure to follow product instructions; or

  • Commercial use where the product is intended for personal use.

5. Return Procedure

Before returning any product, you must contact Trim Glam to request return authorisation.

Returns sent without prior approval may be refused and returned to the sender at the customer's expense.

If your return is approved, we will provide detailed return instructions.

Products should be securely packaged to prevent damage during transit.

6. Inspection of Returned Items

Every returned item is inspected upon receipt.

If a returned item does not comply with this policy, Trim Glam reserves the right to:

  • Decline the return;

  • Return the product to the customer at the customer's expense; or

  • Make reasonable deductions where permitted by South African law.

7. Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are issued only after the returned item has been received and inspected.

Depending on your bank or payment provider, it may take several business days before the refund appears in your account.

8. Non-Returnable Products

Unless defective or incorrectly supplied, the following items are non-returnable:

  • Opened eyelash trimming products

  • Used beauty or grooming tools

  • Products with broken hygiene seals

  • Gift cards

  • Clearance or sale items marked as "Final Sale"

  • Personalised or customised products

9. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes or replaces any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

Where South African law grants consumers greater rights than those described in this policy, those legal rights will prevail.

Contact Trim Glam

For any return or refund enquiries, please contact us:

Business Name: Trim Glam

Email: trimglam2@gmail.com

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (SAST)