Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with Trim Glam. We are committed to delivering your order as efficiently as possible. Please read our Shipping Policy before placing your order.

1. Order Processing

Orders are processed during our business hours:

Monday to Friday (excluding weekends and South African public holidays).

Once your order has been confirmed and payment has been successfully received, we will prepare and dispatch your order as soon as possible.

During promotional periods, holiday seasons or high-order volumes, processing times may be slightly longer.

2. Delivery Time

Our standard delivery timeframe is:

8–11 business days from the date your order has been dispatched.

Business days exclude Saturdays, Sundays and South African public holidays.

Please note that delivery timeframes are estimates only and are not guaranteed.

3. Shipping Partner

Trim Glam uses Aramex Store to Door to deliver orders throughout South Africa.

Once your order has been shipped, you may receive tracking information where available so you can monitor your delivery.

4. Delivery Delays

While we make every reasonable effort to ensure your order arrives within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays

  • Extreme weather conditions

  • Public holidays

  • Strikes or industrial action

  • Road closures or accidents

  • High shipping volumes

  • Remote delivery locations

  • Incorrect or incomplete delivery information provided by the customer

Trim Glam is not responsible for delivery delays caused by events outside our reasonable control. However, we will assist customers in communicating with the courier and tracking delayed shipments whenever possible.

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

5. Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information is accurate and complete before placing an order.

Trim Glam will not be responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.

6. Failed Deliveries

If a delivery cannot be completed because:

  • no one is available to receive the parcel;

  • the delivery address is incorrect or incomplete; or

  • the parcel is returned to us,

the customer may be responsible for any additional shipping charges required to resend the order.

7. Lost or Damaged Parcels

If your parcel is lost or arrives visibly damaged, please contact Trim Glam within 48 hours of receiving your delivery notification or damaged parcel.

Please include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the parcel and its contents where applicable.

We will work with Aramex Store to Door to investigate the matter and determine the appropriate resolution.

8. Shipping Fees

Shipping charges are calculated at checkout and will be displayed before payment is completed, unless a free shipping promotion applies.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Business Name: Trim Glam

Email: [Insert Your Customer Support Email]

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (SAST)